Shipping Policy
Last updated: October 1, 2026
Processing Time
In-stock orders are normally prepared during business days. Add your final processing timeframe and holiday cutoff details before launch.
Delivery Areas and Carriers
Available delivery areas, carriers, service levels, and charges are shown at checkout. Some products or addresses may have restrictions.
Free Shipping
Eligible orders over $49 receive free standard shipping unless a product, destination, oversized-item, or promotional restriction applies.
Address Accuracy
Customers are responsible for entering a complete delivery address. Contact us immediately if an address needs correction; changes may not be possible after fulfillment begins.
Damaged or Missing Packages
Report damaged, incorrect, or missing items promptly to [email protected] with the order number and clear photos when possible.
Fresh and Perishable Items
Open fresh or temperature-sensitive deliveries promptly. Follow the package storage instructions and do not feed products that arrive spoiled, unsafe, or materially damaged.
Contact Information
Fresh Pet Meal is operated by Tone & Flow Studio Inc..
Email: [email protected]
Website: freshpetmeal.com
Business Address:
Tone & Flow Studio Inc.
100 Silk Twist Dr
East Gwillimbury ON L9N 0E5
Canada