Return & Refund Policy
Last updated: October 1, 2026
Eligible Returns
Returns may be accepted for eligible unopened, unused, non-perishable items when requested within the posted return window. Add the final number of days before launch.
Food Safety Restrictions
Opened pet food, treats, fresh meals, and other consumable products may be non-returnable unless damaged, incorrect, or otherwise required by law.
Damaged, Incorrect, or Missing Items
Email [email protected] promptly with your order number, details, and photos so the issue can be reviewed.
Refund Review
Approved refunds are sent to the original payment method. Bank or payment-provider posting times may vary.
Return Shipping
Return shipping responsibility depends on the reason for the return and applicable law. Do not send a return before receiving instructions.
Contact Information
Fresh Pet Meal is operated by Tone & Flow Studio Inc..
Email: [email protected]
Website: freshpetmeal.com
Business Address:
Tone & Flow Studio Inc.
100 Silk Twist Dr
East Gwillimbury ON L9N 0E5
Canada