Pet Food Safety Policy
Last updated: October 1, 2026
Read Labels Before Feeding
Review the package label, ingredient list, life-stage statement, feeding instructions, best-before date, and warnings before serving.
Store Products Properly
Keep dry food and treats cool and dry. Refrigerate opened wet or fresh items as directed. Use clean bowls, scoops, and storage containers.
Check Condition
Do not feed food that is spoiled, leaking, swollen, unusually odorous, contaminated, damaged, or stored outside required conditions.
Change Food Gradually
Introduce a new food gradually unless a veterinarian tells you otherwise. Watch your pet for digestive upset or other reactions.
Veterinary Advice
Consult a veterinarian about allergies, illness, prescription diets, pregnancy, weight concerns, or unexpected symptoms. Fresh Pet Meal is not a veterinary service.
Report a Concern
Stop using a product that may be unsafe and email [email protected] with the product name, lot or date code, order number, and photos when available.
Contact Information
Fresh Pet Meal is operated by Tone & Flow Studio Inc..
Email: [email protected]
Website: freshpetmeal.com
Business Address:
Tone & Flow Studio Inc.
100 Silk Twist Dr
East Gwillimbury ON L9N 0E5
Canada